Below is a copy of what’s included with this product:

 n       Financial Policies

•         Patient Rights

•         Patient Responsibilities

n       Deductibles, copays, coinsurance

n       Patients with no insurance

n       Charity Guidelines

n       Medicare, Medicaid

n       HMO, PPO

n       Usual & Customary

n       Methods of payment

n       Financial Policies

•         Patient Responsibilities

n       Returned Checks

n       Minor patients

n       Prior balance

n       Refunds

n       Collections Procedures

n       Missed Appointments

n       After Hours Triage & Phone Services

n       Obtaining copies of Medical Records

n       Payment plan sample

n       Dealing with family members

n       Patient financial agreement sample

n       Tips on applying hardship waivers

n       Hardship waiver sample

n       Hardship letter for waiver application

n       Medicare payment fact sheet

n       Employee Polices

•         Billing benchmarks

•         Sample billing office incentive program

•         Merit raises and staff bonuses

•         Employ handbook (in depth sample)

•         Job description questionnaire

•         Testing job candidates

•         Staffing matters

•         Employees & families as patients

•         Job description white paper

n       Office Polices

•         Improve Processes

•         Patient flow

•         Patient warning

•         Patient Dismissal

•         Questions to ask the provider (list)

•         Understanding your insurance (patient)

•         The office experience

n       Office Polices

•         Rating your practice

•         How do you compare?

n       Recoupment laws

n       Sample prompt pay appeal letter

n       Prompt pay laws by state

n       Analyze low collections spreadsheet

n       Compliance Polices

•         Billing & Coding Compliance Issues Sample Plan

•         Compliance in healthcare

•         Sample communication policies

•         Third party billing guidelines

•         Physician compliance guidelines

•         Other fraud and abuse documents

n       Job Descriptions

•         Accounts receivable supervisor

•         Call center representative

•         Claims entry specialist

•         Claims entry specialist supervisor

•         Billing representative

•         Client manager

•         Assistant client manager

•         Insurance coder

•         Coding coordinator

•         Medical auditor

•         Secretary

•         Certified medical assistant

•         Charge coder

•         Credentialing assistant

•         Insurance follow up clerk

•         Credentialing Manager

•         Deposit entry clerk

•         Medical office assistant

•         Front desk receptionist

•         RN/LPN