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We’ve received great feedback that these policies, forms, and tips were exactly what billers needed to support their employees.
This product is a download.
What’s Included
- Financial Policies
- Patient Rights
- Patient Responsibilities
- Deductibles, copays, coinsurance
- Patients with no insurance
- Charity guidelines
- Medicare & Medicaid
- HMO & PPO
- Usual & customary
- Methods of payment
- Returned checks
- Minor patients
- Prior balances
- Refunds
- Collections & Patient Account Procedures
- Collections procedures
- Missed appointments
- After-hours triage & phone services
- Obtaining copies of medical records
- Payment plan sample
- Dealing with family members
- Patient financial agreement sample
- Hardship Waivers
- Tips on applying hardship waivers
- Hardship waiver sample
- Hardship letter for waiver application
- Medicare payment fact sheet
- Employee Policies & Management Tools
- Billing benchmarks
- Sample billing office incentive program
- Merit raises and staff bonuses
- Employee handbook (in-depth sample)
- Job description questionnaire
- Testing job candidates
- Staffing matters
- Employees & families as patients
- Job description white paper
- Office Policies & Patient Experience
- Improve processes
- Patient flow
- Patient warning
- Patient dismissal
- Questions to ask the provider (list)
- Understanding your insurance (patient)
- The office experience
- Rating your practice
- How do you compare?
- Prompt Pay & Collections Tools
- Recoupment laws
- Sample prompt pay appeal letter
- Prompt pay laws by state
- Analyze low collections spreadsheet
- Compliance Policies
- Billing & coding compliance issues sample plan
- Compliance in healthcare
- Sample communication policies
- Third-party billing guidelines
- Physician compliance guidelines
- Other fraud & abuse documents
- Job Descriptions
- Accounts receivable supervisor
- Call center representative
- Claims entry specialist
- Claims entry specialist supervisor
- Billing representative
- Client manager
- Assistant client manager
- Insurance coder
- Coding coordinator
- Medical auditor
- Secretary
- Certified medical assistant
- Charge coder
- Credentialing assistant
- Insurance follow-up clerk
- Credentialing manager
- Deposit entry clerk
- Medical office assistant
- Front desk receptionist
- RN/LPN
Delivery: Download only | No refunds
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