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Office Policy & Procedure Forms & Tips
We have received some great feedback telling us that these policies, forms and tips were exactly what the biller was looking for to help them with their employees. This product is a download.

Below is a copy of what’s included with this product:

 n       Financial Policies

•         Patient Rights

•         Patient Responsibilities

n       Deductibles, copays, coinsurance

n       Patients with no insurance

n       Charity Guidelines

n       Medicare, Medicaid

n       HMO, PPO

n       Usual & Customary

n       Methods of payment

n       Financial Policies

•         Patient Responsibilities

n       Returned Checks

n       Minor patients

n       Prior balance

n       Refunds

n       Collections Procedures

n       Missed Appointments

n       After Hours Triage & Phone Services

n       Obtaining copies of Medical Records

n       Payment plan sample

n       Dealing with family members

n       Patient financial agreement sample

n       Tips on applying hardship waivers

n       Hardship waiver sample

n       Hardship letter for waiver application

n       Medicare payment fact sheet

n       Employee Polices

•         Billing benchmarks

•         Sample billing office incentive program

•         Merit raises and staff bonuses

•         Employ handbook (in depth sample)

•         Job description questionnaire

•         Testing job candidates

•         Staffing matters

•         Employees & families as patients

•         Job description white paper

n       Office Polices

•         Improve Processes

•         Patient flow

•         Patient warning

•         Patient Dismissal

•         Questions to ask the provider (list)

•         Understanding your insurance (patient)

•         The office experience

n       Office Polices

•         Rating your practice

•         How do you compare?

n       Recoupment laws

n       Sample prompt pay appeal letter

n       Prompt pay laws by state

n       Analyze low collections spreadsheet

n       Compliance Polices

•         Billing & Coding Compliance Issues Sample Plan

•         Compliance in healthcare

•         Sample communication policies

•         Third party billing guidelines

•         Physician compliance guidelines

•         Other fraud and abuse documents

n       Job Descriptions

•         Accounts receivable supervisor

•         Call center representative

•         Claims entry specialist

•         Claims entry specialist supervisor

•         Billing representative

•         Client manager

•         Assistant client manager

•         Insurance coder

•         Coding coordinator

•         Medical auditor

•         Secretary

•         Certified medical assistant

•         Charge coder

•         Credentialing assistant

•         Insurance follow up clerk

•         Credentialing Manager

•         Deposit entry clerk

•         Medical office assistant

•         Front desk receptionist

•         RN/LPN